Privacy Policy

At Prima Play Casino, protecting your personal information is a cornerstone of our commitment to providing a safe and trustworthy gaming environment. We greatly value your trust, and we strive to handle your data with the highest standards of security, integrity, and transparency. This Privacy Policy outlines how we collect, use, store, and safeguard your data as part of your interaction with our platform.

Data Processing

Our data practices are designed to comply with international gambling regulations and data protection laws. The processing of your personal data is essential to give you access to games, process transactions, verify your identity, and meet regulatory obligations.

Prima Play Casino operates under the management of Dama N.V., a company incorporated in Curaçao. Its wholly owned subsidiary, Friolion Limited, is registered in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V., authorized by the government of Curaçao.

By using Prima Play Casino’s services, you consent to the practices outlined in this Privacy Policy. As we may update this policy from time to time, we encourage you to review it periodically. Continued use of our services indicates your acceptance of any modifications.

Information We Collect

We collect various types of personal data to provide and enhance our services. This may include:

Account & Contact Information: Data submitted during account registration such as your name, email address, phone number, birthdate, and country.
Communication Records: Conversations and interactions you have with our customer support through live chat, emails, or other channels.
Financial & Gameplay Data: Information about your deposits, withdrawals, wagers, bonuses, and other activity on the platform.
KYC & Verification Documents: Identity and address verification documents required to comply with anti-fraud and anti-money laundering regulations.

How We Use Your Data

The data we collect is used to:

Set up and manage your account
Process payments and track gaming activity
Confirm your identity and comply with legal requirements
Deliver personalized offers and marketing, if you opt in
Detect and prevent fraud, abuse, and unauthorized access
Analyze user behavior to enhance the player experience
Fulfill obligations under applicable laws and licensing terms

Marketing Communications

If you’ve given your consent, Prima Play Casino may use your contact details to send you news, special promotions, or exclusive bonuses. You may withdraw your consent and opt out of marketing communications at any time via your account settings or by contacting our support team. We respect your choices and strive to keep all communication relevant and useful.

We do not sell or rent your personal information. However, data may be shared in the following limited cases:

Internal Affiliates: Within the Prima Play Casino group of companies to provide integrated services.
Authorized Partners: With service providers such as payment processors, KYC verifiers, and risk management tools.
Regulatory Authorities: When required by law, court order, or licensing conditions.

All third parties are contractually obligated to handle your information confidentially and in accordance with applicable data protection standards.

Security and Retention

We take security seriously. Prima Play Casino uses advanced technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Your data is encrypted and stored on secure servers. We retain personal data for as long as necessary to meet regulatory requirements and internal record-keeping policies—typically at least five years after your account is closed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve site performance, personalize your experience, and analyze user behavior. Cookies help us remember your preferences and provide relevant content. You can manage or disable cookies through your browser settings, although doing so may limit certain features of the website.

Your Rights and Contact Information

Under applicable laws, you have the right to:

Access your personal data
Request corrections or deletions
Object to data processing or withdraw consent
Request portability of your information
Submit a complaint to a supervisory authority

If you have questions about your data or this policy, please contact our Data Protection Officer (DPO) via the support section of our website. We are here to assist you and uphold your privacy rights.

At Prima Play Casino, we’re dedicated to providing not just top-tier entertainment but also a secure and respectful environment for all players. Your privacy and peace of mind are essential to our mission.